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Requirement : IT Help Desk Agent/Service Desk Agent / Technical Support Engineer
Experience : Min: 6 Months , Max: 3.6 Years
Location : Bangalore
Required Technical Skills:
• At least 6 Months - 3.6 years of experience in Technical Support field in Enterprise environment
• Candidate should have sound technical knowledge, troubleshooting skills and support experience on following :-
• Windows platform in Windows 2000 and Windows XP
• Networking, LAN , WAN, Corporate enterprise domain infrastructure environment
• Widows Desktop and Server Operating system
• Windows Active Directory
• MS Outlook
• Good understanding on the MS Office products such as Word , Excel, Power point etc
• Should have at least basic concept knowledge of Citrix/VM Ware/Virtualization, expertise would be added advantage
• Should be a very good team player, collaborative, self learner and self motivated
• Good understanding of English and good communication skills is must
• Should have customer handling skills
• Preferably exposure to multi culture environment
• Flexibility to work on 24*7 shifts Job Responsibilities:
• To handle Customer’s query or problem over phone
• Take ownership of all the calls coming into Service Desk
• Periodically updating calls/customer as required
• Provide timely resolution and effective documentation
• Proactive and logical thinking in resolving problems.
• Make judgement as to when the problem has to be escalated and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided. Day to Day Activities:
• Troubleshooting /Configuration of MS Outlook, Windows Active Directory, MS office [Excel], Windows O.S, Hardware and networking.
• In Active Directory: Activities are related to Group Modification, Creating ID, Password Resetting, Trouble shooting/Configuration and Installation. Facilities provided:
• Transportation Provided.
• Food coupons Provided.
• Overtime Allowance Provided.
• Shift allowance Provided.
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