|
Problem Manager:
Responsibilities:
• Responsible for managing life cycle of all problems
• Implement and maintain Problem Management Process
• Problem detection and reporting
• Work with respective support teams for Problem investigation and diagnosis
• Implement problem management techniques
• Prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented
• Maintaining information about Known Errors and Workarounds
• If possible, Workarounds are made available to Incident Management while Problem Management develop final solutions for Known Errors.
• Carry out proactive problem management using monitoring trends
• Making recommendations for Service Improvement plansKey Result Areas:
• Number of Problems being handled
• Percentage reduction in the Incidents and Problems affecting service to Customers
• Number of Problem resolved through the Problem Management processPreferred / Required qualifications:
• ITIL Certified
• At least 5 years of experience as Problem Manager in a IT Service provider environment
• Experienced in defining criteria for Problem Management
• Strong communication skills
|
|
photo lightbox Starts-->
headLB('', 'Close')
Experience:
5 - 7 Years
Location:
Bengaluru/Bangalore
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:
IT-Hardware & Networking
Role:
IT/Networking-Mgr
Functional Area:
Network Administration, Security
Posted Date:
14 May
Desired Candidate Profile
Problem Manager:
Responsibilities:
• Responsible for managing life cycle of all problems
• Implement and maintain Problem Management Process
• Problem detection and reporting
• Work with respective support teams for Problem investigation and diagnosis
• Implement problem management techniques
• Prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented
• Maintaining information about Known Errors and Workarounds
• If possible, Workarounds are made available to Incident Management while Problem Management develop final solutions for Known Errors.
• Carry out proactive problem management using monitoring trends
• Making recommendations for Service Improvement plansKey Result Areas:
• Number of Problems being handled
• Percentage reduction in the Incidents and Problems affecting service to Customers
• Number of Problem resolved through the Problem Management processPreferred / Required qualifications:
• ITIL Certified
• At least 5 years of experience as Problem Manager in a IT Service provider environment
• Experienced in defining criteria for Problem Management
• Strong communication skills
Job Description
Problem Manager:
Responsibilities:
• Responsible for managing life cycle of all problems
• Implement and maintain Problem Management Process
• Problem detection and reporting
• Work with respective support teams for Problem investigation and diagnosis
• Implement problem management techniques
• Prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented
• Maintaining information about Known Errors and Workarounds
• If possible, Workarounds are made available to Incident Management while Problem Management develop final solutions for Known Errors.
• Carry out proactive problem management using monitoring trends
• Making recommendations for Service Improvement plans Key Result Areas:
• Number of Problems being handled
• Percentage reduction in the Incidents and Problems affecting service to Customers
• Number of Problem resolved through the Problem Management process Preferred / Required qualifications:
• ITIL Certified
• At least 5 years of experience as Problem Manager in a IT Service provider environment
• Experienced in defining criteria for Problem Management
• Strong communication skills
|