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Customer Service
Ensures the delivery of brand promise and provides exceptional guest service at all times. Provides excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships. Operational
Ensures that minimum brand standards have been implemented. Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of Resort’s guests. Works in a supportive and flexible manner with other departments. Maintains par stocks of all equipment and guest supplies as required. Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures. Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests. Clears and resets counters or tables at conclusion of each course. Fully conversant with all aspects of the IDS System. Computes bill and accepts payment Performs the function of cashier as required. Verifies cash received ensuring only genuine money been collected. Verifies all credit cards presented by guest before to validity of the card. Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling. Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. Other Duties
Ensures high standards of personal presentation and grooming. Responds to changes in the Food and Beverage function as dictated by the industry, company and Resort. Attends training sessions and meetings as and when required. Carries out any other reasonable duties and responsibilities as assigned.
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\r\n \r\n About Mahindra Holidays & Resorts India Ltd\r\n\r\nMahindra Holidays & Resorts India Ltd.(MHRIL), a public limited company is a part of the Infrastructure Sector of the Mahindra Group brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the company’s flagship brand ‘Club Mahindra Holidays’, today has a fast growing customer base of over 85,000 members and 27 beautiful Resorts at some of the most exotic spots in India and abroad.\r\nMahindra Holidays and Resorts India Ltd. (MHRIL), is part of infrastructure sector of the US$ 6.7 billion Mahindra Group.MHRIL is India’s leading lifetime family holiday Company and has set a benchmark in vacation ownership and emerged as India\'s number one family holiday brand.\r\n\r\nIts branch network includes fifteen major branch offices in India and an overseas sales office in Dubai. Several resorts under the Club Mahindra network are accredited with globally established standards in hospitality such as RCI Gold crown, PCMM 3 (People Capability Maturity Model), BHC (Branch Hygiene Code) and ISO (International Standards Organization) 9001. The company offers a superior holidaying experience at its resorts that have multiple choices of apartments, thematic buffets and wide range of activities for the entire family. Known for launching unique marketing initiatives, the company is now leveraging the mall culture and has set up \'Holiday World\' in leading retail venues as part of its experiential concept marketing.\r\n\r\nMHRIL has recently launched ‘Zest’ a short-break time-share holiday product to cater to young professionals in the age group between 26 and 39 years. The company is investing between Rs 350 crore and Rs 400 core to set up 15 resorts in the next five years.\r\n\r\nClub Mahindra is also active on corporate social responsibility through the \'Nanhi Kali\' project for the education of the underprivileged girl child and its tie-up with the Bombay Natural History Society to save endangered birds in India.\r\n
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